Refund and Returns Policy of Smileyyhair

Effective Date: January 2, 2025

At Smileyyhair, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-returnable items:

  • Gift cards
  • Opened or used hair care products for hygiene and safety reasons

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original payment method within 5-7 business days.

Partial refunds may be issued in the following cases:

  • Items returned with signs of use or damage
  • Returns initiated outside the 30-day window (if approved on a case-by-case basis)

3. Exchanges

We replace items only if they are defective or damaged upon arrival. To request an exchange, please contact us with details and proof of the damage within 7 days of receiving the product.

4. Return Shipping

  • Customers are responsible for paying the shipping costs for returning items unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • Original shipping charges are non-refundable.

5. How to Initiate a Return

To start a return or exchange process, contact us at:

  • Email: info@smileyyhair.com
  • Phone: (201) 869-6024
  • Address: 118 65th St, West New York, New Jersey (NJ), 07093

Please include your order number, contact details, and a brief explanation of the issue.

6. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, notify us within 48 hours of receipt. We’ll resolve the issue promptly by offering a replacement, exchange, or refund.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

  1. Check with your bank or credit card company for pending transactions.
  2. Contact us for assistance if the issue persists.

Thank you for shopping with Smileyyhair. We appreciate your trust and are committed to ensuring a smooth and satisfying shopping experience!