Shipping Policy of Smileyyhair

Effective Date: January 2, 2025

At Smileyyhair, we are committed to delivering your orders efficiently and on time. Please read our shipping policy to understand how we handle shipping and delivery.

1. Processing Time

  • Orders are processed within 1-3 business days of payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs

  • We offer a variety of shipping methods, including standard and expedited options.
  • Shipping costs are calculated based on your location, shipping method, and order size. The exact cost will be displayed at checkout.

3. Delivery Timeframes

  • Standard Shipping: 5-7 business days (domestic orders).
  • Expedited Shipping: 2-3 business days (domestic orders).
  • Delivery times for international orders may vary depending on the destination and customs processing.

4. Shipping Locations

  • Smileyyhair ships within the United States and internationally.
  • Some remote areas may experience longer delivery times.

5. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

6. Shipping Delays

While we strive to meet delivery deadlines, delays may occur due to:

  • Weather conditions
  • Shipping carrier issues
  • Customs processing for international orders
    Smileyyhair is not responsible for delays caused by these circumstances, but we will do our best to assist you in resolving any issues.

7. Incorrect or Undeliverable Addresses

  • Please ensure all shipping information is accurate at the time of checkout.
  • Orders with incorrect or undeliverable addresses may be returned to us. Customers will be responsible for any additional shipping costs to resend the package.

8. Damaged or Lost Shipments

  • If your package is damaged during transit, please contact us within 48 hours of receipt with photos of the damage.
  • For lost shipments, contact us immediately, and we will work with the carrier to resolve the issue.

9. Customs and Duties (International Orders)

  • International shipments may be subject to customs duties and taxes. These charges are the responsibility of the customer.
  • Please check with your local customs office for more information on fees.

10. Contact Us

If you have questions or concerns about your order or our shipping policy, please contact us:

  • Email: info@smileyyhair.com
  • Phone: (201) 869-6024
  • Address: 118 65th St, West New York, New Jersey (NJ), 07093

Thank you for choosing Smileyyhair. We value your trust and look forward to delivering your favorite hair care products right to your door!